Friday, April 30, 2010

A lost art form: Account Management

Five qualities of a star account person from Phil Johnson, CEO of PJA Advertising & Marketing

  • Curiosity: Seeing possibilities most of us miss.

  • Calculated risks: Knowing how and when to introduce bold new thinking to clients.

  • Tact: A sense of diplomacy has saved many a great campaign and preserved client relationships.

  • Fine-tuned instincts: Systems and process drive productive work but you must know when they stifle creativity.

  • Pure drive: The easiest way to kill an idea is to just go through the motions. Passion and hard work produce miracles.